- Terms & Conditions
Terms & Conditions
There is a FREE SHIPPING, on all fabrics shipped within the majority of the U.K Mainland the only exception are below & all Fabric Prices are including VAT.
*** PLEASE NOTE -Highlands may be an additional shipping cost as may N. Ireland & other Non-U.K Mainland addresses on large items due to courier costs to these areas. Please contact us if this maybe the case & you require a shipping price.
We use a secure courier -TNT & also ship by Royal Mail for smaller parcels to safely deliver your items; delivery is normally within 2-4 working days after placing your order. However, please allow 7 days before contacting our customer services department.
The couriers we use are signature based and require someone to be there upon delivery. If you are not there when the courier delivers they will leave a card and you can get in contact with them to arrange a suitable delivery time. If you've purchased a large item we will also email you the tracking number when we dispatch.
Orders dispatched with TNT are not Traceable before 9pm the evening of dispatch & can be tracked from the TNT UK website here.
If for any reason you have a query regarding the delivery of your order, please call our customer services helpline on 07855469443/ 01282-454375 or email firstname.lastname@example.org
Please remember to state your full name and postcode when corresponding by email or telephone.
We reserve the right to cancel an order at any time prior to dispatch in the very rare occasion it may be necessary.
REASONS FOR NOT SHIPPING INTERNATIONALLY
Unfortunately we do not ship Internationally as the shipping cost is difficult to get accurate as once the weight is over 2kg the cost goes up drastically and we are also charged by volume of the parcel.
Our sincere apologies if this is the case but we can ship it to a U.K address if this is any help to you.
WHY MAY THE HIGHLANDS BE AN ADDITIONAL SHIPPING COST ?
A Delivery to the Highlands will only be an additional shipping cost if it is a larger order as couriers charge us more for deliveries to addresses in this area. We will always contact you first if this is the case & try to ship "Standard Parcel " with the Post Office to avoid any extra cost where we can.
We reserve the right to cancel & refund orders where necessary.
UNLESS STATED AS SUCH OUR FABRICS ARE NEITHER FLAME RETARDANT OR UV RESISTANT.
Please contact us if you have an issue with a product, we'll be happy to help. We offer a free sample on all our fabrics to ensure satisfaction, and will therefore be unable to offer any refunds on any unfaulty fabrics purchased. We will honour refunds on all other products within 14 days from the date of purchase, unused and in the original packaging. It is the buyers responsibility for the return of the item. All postage and packing charges are not refundable.